Altnoyland Accessibility Arrangements.

Altnoyland makes every effort and invests considerable resources to provide all of its customers with equal, respectful, accessible and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998, and the regulations enacted under it, considerable effort and resources are invested in carrying out the required accessibility adjustments, so that a person with a disability can receive the services provided to all customers independently and equally.

Altnoyland is committed to continuous improvement. If you have encountered any difficulty or have a suggestion for improvement, we would be glad to hear from you – please contact us.

Accessibility Arrangements at the Store / Branch

Below are the accessibility arrangements in place at the customer reception center located at 96 Derech Ramatayim, Hod HaSharon, telephone 0737326699. There are XX accessible parking spaces in the parking lot.

• There is step-free access from the parking lot or the street, through the entrance and up to our offices (including elevators).
• Induction loop devices for people with hearing impairments have been installed in the building lobby.
• Accessible restrooms are available.
• Identification and directional signage is in place.

Accessible Customer Service

• Service animals assisting a person with a disability are permitted to enter the customer reception center.
• Guide dogs for the blind are permitted.
• If needed, you may approach the service representatives at the service desks for assistance in filling out forms.
• You may contact the accessibility coordinator to request information in relevant accessible formats.
• Accessible call center - the voice response system has been made accessible so that information is conveyed in clear language and without background music.
• Additional means of contact - several additional means of contact are available:
  • Reception by prior appointment, Sunday–Thursday, 09:00–17:00
  • Phone: 0737326699
  • Email: Office@altnoy.com
  • Via the "Contact Us" form on the website
  • Fax: 09-8952525
  • By mail: P.O. Box 1195

Website Accessibility

An accessible website enables people with disabilities and older people to browse with the same level of efficiency and enjoyment as all other users. In Israel there are approximately 1.6 million people with disabilities, of whom approximately 751 thousand are of working age (20–64). Statistical data indicate large gaps between people with and without disabilities in all areas of life.

Altnoyland believes in and works toward equal opportunity in the online space for people with a variety of disabilities and for people who use assistive technology to operate a computer.

Information About the Website's Accessibility

• This website meets the requirements of the Equal Rights for Persons with Disabilities (Accessibility Adjustments for Service) Regulations, 5773-2013.
• The accessibility adjustments were made in accordance with the recommendations of Israeli Standard IS 5568 for web content accessibility at level AA and the international WCAG2.0 document.
• Testing was carried out for the highest compatibility with the Chrome browser.
• The website provides a semantic structure for assistive technologies and supports the standard keyboard usage pattern, using the arrow keys, Enter, and Esc to exit menus and windows.
• It is adapted for display in common browsers and for use on mobile phones.
• For the best browsing experience with screen-reader software, we recommend using the latest version of NVDA.
• Provision of information in an accessible format – the company offers its customers the option of receiving information in accessible formats. The information is provided free of charge and is intended for people with disabilities. For inquiries and information about accessibility, please contact the company's accessibility coordinator, whose details appear later in this statement.
• Accessibility testing and consulting were carried out by A2Z Accessibility and Internet Marketing.

How to Submit Requests and Suggestions for Improving Accessibility

Please note that we are continuing our efforts to improve the company's accessibility as part of our commitment to enabling the entire population, including people with disabilities, to receive the most accessible service.

If you encounter any accessibility problem or issue, we would be glad if you let us know, and we will make every effort to find a suitable solution and resolve the issue as soon as possible.

Altnoyland Accessibility Coordinator

• Name: Nofar Moshe
• Phone: 0505909769
• Email: nofar@altnoy.com
• WhatsApp: 0505909769

Publication of the Accessibility Statement

The accessibility statement was last updated on: 28.03.23